At Equii-Est, we understand how important it is to receive your order quickly and safely. We work hard to dispatch every order as promptly as possible while ensuring each parcel is carefully packed and checked before leaving us.
Please read the information below before placing your order.
Order Processing
Orders are processed Monday to Friday, excluding weekends and UK Bank Holidays.
We aim to dispatch all orders as quickly as possible. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please note that delivery estimates begin from the date your order is dispatched, not the date your order is placed.
Whilst we make every effort to dispatch orders promptly, processing and dispatch times may occasionally vary during busy periods, promotional events or due to circumstances beyond our reasonable control.
Same Day Dispatch
We aim to dispatch all in-stock orders placed before 1:00pm GMT (Monday to Friday) on the same business day.
Although we make every effort to achieve this, same day dispatch cannot be guaranteed and may be affected by factors including order volumes, payment verification, stock avialability or operational requirements.
Orders placed after 1:00pm, on weekends or UK Bank Holidays will usually be processed on the next working day.
UK Delivery
We currently offer the following delivery services within mainland UK:
Standard Delivery
Estimated delivery within 3-5 business days after dispatch.
Express Delivery
Estimated delivery within 1-3 business days after dispatch.
Orders are shipped using Royal Mail and FedEx, depending on the size, weight and destination of your order.
Delivery charges are calculated automatically during checkout.
Where applicable, we also offer Free Standard Delivery on qualifying mainland UK orders. Any free delivery promotions are subject to the terms displayed at checkout.
International Delivery
We are pleased to offer international shipping to a wide range of destinations.
International orders are primarily shipped using FedEx, with final delivery usually completed by your country’s national postal service or an approved local delivery partner.
Delivery times vary depending on the destination country, customs clearance procedures and local delivery services.
Estimated delivery times for international orders are provided as a guide only and should not be considered guaranteed.
Duties, Taxes & Customs
Where available, import duties and taxes are calculated during checkout based on your delivery destination.
Whilst we use trusted systems to calculate these charges, customs authorities operate independently and we cannot guarantee that additional import duties, taxes, customs fees, brokerage charges or handling fees will not be applied once your parcel arrives in your destination country.
Any additional charges requested by customs authorities remain the responsibility of the customer.
Customs inspections and clearance procedures may delay delivery and are entirely outside of our control.
Delivery estimates
All delivery timeframes displayed on our website are estimates only.
Although we work with trusted delivery partners and always aim to meet estimated delivery windows, we cannot guarantee delivery dates or times.
Delivery delays may occur due to circumstances including but not limited to:
Severe weather
Customs inspections
Public holidays
High seasonal demand
Carrier operational delays
Industrial action
Road traffic incidents
Security checks
Events beyond our reasonable control
Equii-Est shall not be liable for delays caused by third-party delivery companies or customs authorities.
Shipping costs are non-refundable where delays occur outside of our reasonable control.
Tracking Your Order
Once your order has been dispatched you will receive a shipping confirmation email containing your tracking details.
Tracking information may take a short time to become active once your parcel has entered the courier’s network.
If you have not received your tracking information within a reasonable time after dispatch, please contact us at info@equii-est.co.uk.
Delivery Address
It is the customers responsibility to ensure all delivery information is accurate before completing an order.
Unfortunately, once an order has entered processing we may be unable to amend delivery addresses or make changes to your order.
Where an order is returned to us due to an incorrect or incomplete delivery address, failed delivery attempts or refusal to accept delivery, additional delivery charges may be payable before the parcel can be re-dispatched.
Missing or Delayed Deliveries
If your parcel has not arrived within the estimated delivery timeframe, please contact us as soon as possible.
To enable us to investigate with our delivery partners, we ask that any claims for missing parcels are reported within 7 days of the expected delivery date.
Claims reported after this period may fall outside the investigation windows provided by our delivery partners, which may limit the remedies available to us.
Nothing within this policy affects your statutory rights.
Refused Deliveries
If an international order is refused by the recipient or returned because customs duties, taxes or import charges have not been paid, Equii-Est reserves the right to deduct any costs incurred from the amount refunded.
These deductions may include:
Original outbound shipping costs
Return shipping costs
Customs charges
Import fees
Carrier administration fees
Any other costs incurred in returning the parcel to us
Failed Delivery Attempts
Our delivery partners may attempt delivery on more than one occasion.
If delivery cannot be completed because the customer is unavailable, has provided incorrect information or has failed to collect the parcel from a designated collection point, the parcel may be returned to us.
Any additional shipping costs incurred for re-delivery may be payable before the order can be dispatched again.
Damaged Parcels
If your parcel arrives visibly damaged, we recommend photographing the packaging before opening it.
If any items are damaged in transit, please contact us as soon as possible with photographs of both the packaging and the damaged goods.
This allows us to investigate with the delivery carrier and resolve the issue as quickly as possible.
Fraud Prevention
For your protection and ours, we reserve the right to delay, cancel or refuse any order where we reasonably suspect fraudulent activity, unauthorised payment, incorrect information or unusual ordering behaviour.
Additional verification may be requested before an order is dispatched.
Contact Us
If you have any questions regarding your order or delivery, please contact us:
Email: info@equii-est.co.uk
Our customer support team is available Monday to Friday between 9am – 5pm
Disclaimer
Nothing in this Delivery Policy affects your statutory rights under applicable consumer protection legislation.